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Verify With
Confidence

Secure Workforce, Zero Friction

Reduce support call times by 70%
Streamlined Okta Verification
Deploy Fctr in hours, not days
Eliminate Social Engineering
Available on Okta Integration Network
Fctr Identity Portal 2FA Verification

The Workforce Identity Verification Challenge Struggling to align Identity and Helpdesk support teams?

Traditional verification methods frustrate users and overload support teams. Fctr’s Identity Portal seamlessly integrates with Okta, eliminating outdated KBAs and enhancing security through MFA.

5-8

Minutes saved per support call

#1

Pretexting: top security incident*

100%

Elimination of knowledge-based verification

*Verizon Data Breach Investigations Report 2024

COMPARISON

Transform Your Support Experience

See how Fctr Identity Portal revolutionizes your helpdesk operations, enhancing security while dramatically reducing call times.

Before Fctr
Traditional Process

Traditional Helpdesk

  • Time-Consuming Verification

    5-8 minutes spent on knowledge-based questions

  • Social Engineering Vulnerability

    Agents rely on subjective judgment to verify callers

  • Multiple Systems & Screens

    Agents switch between various Okta and other tool interfaces

With Fctr
Fctr Process

Fctr Identity Portal

  • Instant Verification

    Reduce verification to seconds using Okta MFA

  • Social Engineering Prevention

    Eliminate human judgment with automated verification

  • Unified Interface

    All user verification and management in one place

Organizations

Measurable Business Impact

By reducing verification time by 5-8 minutes per call, Fctr Identity Portal delivers immediate ROI for busy support teams while strengthening security against social engineering — the #1 cause of security incidents according to the 2024 Verizon DBIR.

60+ Seconds to verify
70% Call time reduction
100% Elimination of KBA
FEATURES

Product Features

Seamless Identity Verification

Authenticate users calling into support centers using their Okta-enrolled factors like SMS, Email, or Okta Verify. Eliminate knowledge-based questions and strengthen security posture with MFA verification.

icon illustration

Secure Verification

Verify your users using Okta-enrolled factors like SMS, Email, or Okta Verify.

icon illustration

Enhanced Security

Reduce dependency on knowledge-based answers and bring an added layer of security.

identity verification screenshot
ROI CALCULATOR

Calculate Your Savings

See how much time and money Fctr Identity Portal can save your organization

Support Cost Calculator

calls
$
/hr
min

Estimated Annual Savings

$108,333

Based on 250 working days per year

416 hours saved annually
4,333 hours monthly
Get Custom ROI Analysis

* Social engineering attacks account for 70% of all account takeovers, with the average cost of an account compromise reaching $12,000 per incident and recovery taking 115+ hours according to the 2024 Verizon DBIR.

SECURITY & PRIVACY

Your Security Is Our Priority

Industry-leading security protects your data while enabling seamless user experiences

Fctr Data Privacy

Minimal Data Storage Policy

We maintain a strict minimal data storage policy. Only admin and end-user login IDs are stored for auditing purposes - nothing more.

  • User data such as attributes, factors, events are never logged
  • Login IDs are logged solely for audit trail purposes
  • Zero storage of organizational data or user credentials
REQUEST DEMO

See Fctr Identity Portal in Action

Join leading organizations
securing their verification processes

Discover how Fctr Identity Portal streamlines user verification and reduces support call times—empowering your team with faster, safer, and more efficient operations.

Live Product Walkthrough
Custom ROI Analysis
Integration Overview
Free Implementation Support
Fctr Identity Portal
PRICING

Simple, Transparent Pricing

Choose the plan that's right for your business

Free Trial

Try all features

60
Days Trial
  • ✓
    Full feature access
  • ✓
    Basic support included
  • ✓
    No credit card required
Start Free Trial
POPULAR
Organizations

Organizations

Custom pricing for enterprises

  • Customizable plans
  • Dedicated support
  • Flexible deployment options
  • Volume discounts available
Contact us for enterprise pricing info@fctr.io

Our pricing is designed to scale with your organization. All plans include core identity verification features with usage-based billing options for larger enterprises.

FAQs

Frequently Asked Questions

Everything you need to know about the Fctr Identity Portal

Fctr (pronounced “factor”) is a creative twist on the word “factor,” emphasizing how key elements combine to drive secure identity verification.

The Fctr Identity Portal is a secure, all-in-one solution designed for organizations using Okta. It simplifies user management, verification processes, and support operations without requiring direct admin access to your Okta environment.

Fctr is ideal for IT helpdesk teams, support staff, and security-conscious organizations using Okta. It enables tier-1 support teams to efficiently handle user verification and identity management tasks without needing extensive Okta admin privileges, improving both operational efficiency and security.

Fctr streamlines operations by providing a unified dashboard for support teams. It consolidates user information, verification processes, and common identity management tasks into a single interface, reducing the average support call time by up to 60%. Support agents can quickly verify users, troubleshoot access issues, and resolve identity problems without toggling between multiple systems.

Fctr enhances security in multiple ways:

  • Replaces insecure knowledge-based questions with modern MFA verification
  • Masks sensitive user data like email addresses and IP locations
  • Prevents unauthorized data exports and information exfiltration
  • Enables granular permission controls for support staff
  • Maintains comprehensive audit logs of all actions

Yes, Fctr offers extensive customization options. You can:

  • Configure which user attributes are visible to support teams
  • Customize verification workflows and requirements
  • Set up role-based access controls for different support tiers
  • Configure automated actions for common support scenarios
  • Integrate with your existing ticketing systems

Fctr includes comprehensive reporting features that provide insights into support operations and user activity. The reporting module offers:

  • Support efficiency metrics (resolution times, common issues)
  • User verification activity and statistics
  • Audit trails of all actions taken within the portal
  • Customizable dashboards for different stakeholders
  • Export capabilities for compliance reporting

While Okta's admin console is designed for administrators managing the entire identity infrastructure, Fctr is purpose-built for support teams with a focus on daily operational tasks. Key differences include:

  • Simplified interface designed specifically for support workflows
  • Enhanced security with data masking and limited permissions
  • Modern user verification methods that don't rely on security questions
  • No need for support staff to have Okta admin privileges
  • Integration with ticketing systems and support platforms

Fctr is designed for seamless integration with your Okta environment. Deployment options include:

  • Cloud-hosted SaaS solution with secure API connections to your Okta tenant
  • On-premises deployment for organizations with strict data locality requirements
  • Hybrid deployments that balance security and accessibility needs

Our implementation team handles the entire integration process, typically completed within 2-4 weeks depending on your organization's requirements.

Fctr offers flexible pricing models to accommodate organizations of all sizes:

  • User-based pricing for organizations with predictable user counts
  • Support agent-based pricing for help desk teams of varying sizes
  • Enterprise plans with custom features and unlimited usage

All plans include a 60-day free trial with full features. Contact us for a personalized quote based on your specific requirements.