Traditional verification methods frustrate users and overload support teams. Fctr’s Identity Portal seamlessly integrates with Okta, eliminating outdated KBAs and enhancing security through MFA.
Minutes saved per support call
Pretexting: top security incident*
Elimination of knowledge-based verification
*Verizon Data Breach Investigations Report 2024
See how Fctr Identity Portal revolutionizes your helpdesk operations, enhancing security while dramatically reducing call times.
5-8 minutes spent on knowledge-based questions
Agents rely on subjective judgment to verify callers
Agents switch between various Okta and other tool interfaces
Reduce verification to seconds using Okta MFA
Eliminate human judgment with automated verification
All user verification and management in one place
By reducing verification time by 5-8 minutes per call, Fctr Identity Portal delivers immediate ROI for busy support teams while strengthening security against social engineering — the #1 cause of security incidents according to the 2024 Verizon DBIR.
Authenticate users calling into support centers using their Okta-enrolled factors like SMS, Email, or Okta Verify. Eliminate knowledge-based questions and strengthen security posture with MFA verification.
Verify your users using Okta-enrolled factors like SMS, Email, or Okta Verify.
Reduce dependency on knowledge-based answers and bring an added layer of security.
Our unified interface consolidates user data, status, and event logs into a single view—eliminating the need to switch between multiple systems and simplifying day-to-day support tasks.
Showcase user attributes, status, and customizable event logs in one place.
HelpDesk teams and Okta admins can perform various user-related actions seamlessly, without the need to switch between multiple Okta screens.
Grant support teams precisely the privileges they need - no more, no less. Create role-based access profiles that empower helpdesk staff while protecting sensitive user information and maintaining comprehensive audit trails.
Restrict support team privileges within Okta and exclude accounts that are not serviceable by the Fctr portal.
Support personnel see only what they need, enhancing security and preserving user privacy.
See how much time and money Fctr Identity Portal can save your organization
$108,333
Based on 250 working days per year
* Social engineering attacks account for 70% of all account takeovers, with the average cost of an account compromise reaching $12,000 per incident and recovery taking 115+ hours according to the 2024 Verizon DBIR.
Industry-leading security protects your data while enabling seamless user experiences
We maintain a strict minimal data storage policy. Only admin and end-user login IDs are stored for auditing purposes - nothing more.
Discover how Fctr Identity Portal streamlines user verification and reduces support call times—empowering your team with faster, safer, and more efficient operations.
Choose the plan that's right for your business
Try all features
Custom pricing for enterprises
Our pricing is designed to scale with your organization. All plans include core identity verification features with usage-based billing options for larger enterprises.
Everything you need to know about the Fctr Identity Portal
Fctr (pronounced “factor”) is a creative twist on the word “factor,” emphasizing how key elements combine to drive secure identity verification.
The Fctr Identity Portal is a secure, all-in-one solution designed for organizations using Okta. It simplifies user management, verification processes, and support operations without requiring direct admin access to your Okta environment.
Fctr is ideal for IT helpdesk teams, support staff, and security-conscious organizations using Okta. It enables tier-1 support teams to efficiently handle user verification and identity management tasks without needing extensive Okta admin privileges, improving both operational efficiency and security.
Fctr streamlines operations by providing a unified dashboard for support teams. It consolidates user information, verification processes, and common identity management tasks into a single interface, reducing the average support call time by up to 60%. Support agents can quickly verify users, troubleshoot access issues, and resolve identity problems without toggling between multiple systems.
Fctr enhances security in multiple ways:
Yes, Fctr offers extensive customization options. You can:
Fctr includes comprehensive reporting features that provide insights into support operations and user activity. The reporting module offers:
While Okta's admin console is designed for administrators managing the entire identity infrastructure, Fctr is purpose-built for support teams with a focus on daily operational tasks. Key differences include:
Fctr is designed for seamless integration with your Okta environment. Deployment options include:
Our implementation team handles the entire integration process, typically completed within 2-4 weeks depending on your organization's requirements.
Fctr offers flexible pricing models to accommodate organizations of all sizes:
All plans include a 60-day free trial with full features. Contact us for a personalized quote based on your specific requirements.