Terms of Service

1. Introduction

Welcome to the FCTR Identity Portal (“Portal”), a SaaS application developed by Sapient Strategies LLC (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access and use of the Portal. By using the Portal, you agree to these Terms. If you do not agree, do not access or use the Portal.

2. Service Overview

The Portal enables helpdesk teams and OKTA administrators to streamline user management and verification tasks. Clients provide their OKTA tenant API key and SAML configuration for integration purposes. The Portal does not store user data but logs administrative actions for auditing and troubleshooting purposes.

3. Acceptable Use

• You must use the Portal only for lawful purposes and in compliance with these Terms.
• Do not attempt to reverse engineer, misuse, or access unauthorized parts of the Portal.
• Maintain the confidentiality of your login credentials.

4. Client Responsibilities

• Provide accurate and up-to-date OKTA API credentials and configurations.
• Ensure all users of the Portal comply with these Terms.
• Accept responsibility for actions performed by your authorized users.

5. Fees and Payments

• Access to the Portal may require payment of subscription fees as agreed upon during registration or setup.
• Fees are non-refundable unless otherwise specified in a written agreement.
• We reserve the right to adjust pricing with prior notice. Any changes will apply at the start of the next subscription term.

6. Limitation of Liability

• The Portal is provided "as is," and we do not guarantee uninterrupted service.
• We are not liable for errors caused by third-party systems, including OKTA.
• Our liability is limited to the amount paid by the client for the service during the 12 months preceding a claim.

7. Termination

• We may terminate or suspend access to the Portal if you breach these Terms.
• Upon termination, your access to the Portal will cease, and any associated logs will remain available for a limited period as required by applicable laws.

8. Governing Law

These Terms are governed by the laws of Pennsylvania, USA. Any disputes will be resolved in the jurisdiction of Pittsburgh, PA, USA.

9. Contact

For questions about these Terms, contact us at support@fctr.io.