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Helpdesk tools. No blanket admin access.

Fctr Portal brings organizational identity verification, user details, and approved support actions into one helpdesk workspace.

From user lookup to verified support action.

  1. Search directory
    Groups · Devices
    Sign-ins

    Find the user

  2. Enrolled factorVerified

    Verify the caller

  3. Caller verified
    Agent permitted
    Reset password

    Take action

  4. Connected record
    VerificationPassword resetOutcome

    Keep the record

Verification and permission come before a reset or unlock.
Request a demo Explore features
Works withEntra IDOkta

What agents can do in Fctr Portal

One console for the whole support call.

Find the user, verify the caller, and complete supported account requests without switching between admin consoles.

See user details, groups, devices, and sign-in activity together, including assigned Entra ID licenses.

Personal email addresses and phone numbers stay masked from helpdesk agents.

User context
Alex MorganFinance · Example employee
GroupsMembership context
DevicesRegistered devices
Sign-in activityProvider events
LicensesEntra ID assignments
Before the reset
Support requestReset password
  1. Caller verifiedExisting supported factor
  2. Agent permittedRole and policy allow the action
Approved reset available

No blanket admin access.

Give agents approved support actions, not broad access to Entra ID or Okta admin consoles. You decide which actions their role allows.

Verification before resets and unlocks.

Caller verification comes before password resets and supported account unlocks. Use existing supported factors, or Microsoft Entra Verified ID and Face Check for supported workflows.

See the account-unlock workflow

More than password resets.

Account recovery
Reset passwords, unlock Okta accounts, and enable Entra ID accounts.
Sessions and temporary access
Revoke sessions. Issue an Entra Temporary Access Pass or Okta Temporary Access Code where enabled.
Authentication methods
Update or remove supported authentication methods after the required verification and policy checks.

Review the call's audit trail.

See who verified the caller, what action was authorized, and the outcome. Give your security team searchable audit history and exports for review.

Audit record
Support workflowAccount unlock
Verification
Existing factor confirmed
Authorization
Agent and action permitted
Outcome
Account unlocked

Available features vary by identity provider and your organization's setup. Visuals illustrate capabilities, not the production interface.

Illustration: user context, verification, and action controls connected in one workspace.

Entra ID or Okta.
One familiar workspace.

Your identity platform can change. Your helpdesk workspace doesn't have to.

Keep user details, verification, and approved actions together for in-house or outsourced support teams.

And when IT makes the call?Employees can verify the person claiming to be support.Explore two-way caller verification

Per helpdesk agent.
Not per employee.

See how Fctr fits the calls your team handles every day. Start with a tailored demo, then agree a pilot around your environment.

Request a demo

No customer tenant access needed for the demo.

Fctr Portal

$250per agent
per month

Starting price · Five-agent minimum.

One helpdesk workspaceExisting-factor verificationApproved support actions

Fctr Verify integrations: an additional $15,000/year each.

View pricing and options

Have different requirements? Let's talk.

Common questions

For your security reviewTrust Center Security model DPA
Can we use our existing verification methods?

Yes. Fctr uses supported factors your organization already manages in Entra ID or Okta. Microsoft Entra Verified ID and Face Check are additional options for supported workflows. We can show you the choices that fit your environment.

Can we use manager verification?

Where configured, agents can use manager verification as an approved alternative. Fctr verifies the manager using their enrolled factors; your support policy determines how the employee's identity is confirmed and which actions are permitted.

How do we evaluate Fctr Portal?

Start with a demo focused on your team's support tasks. If there is a fit, we can scope a pilot around your environment and what you want to prove.

Do we need both Fctr Portal and Fctr Verify?

No. Portal is the workspace for helpdesk agents. Verify brings verification into your existing support tools through supported integrations. Choose either or combine them; integration pricing is separate.

Is Portal priced per employee?

No. Fctr Portal starts at $250 per helpdesk agent per month with a five-agent minimum. Standalone Fctr Verify uses a separate annual pricing model. Contact us to discuss your team, integration needs, and pricing.